Return & exchange policy

Last Updated: 1 August 2026

Standard Delivery (UK Mainland)

  • Delivery Time: 3–5 working days from the date your order is placed.
  • Delivery Days: Monday to Friday (excluding public holidays).
  • Shipping Cost: £2.99 on all UK Mainland orders.
  • Free Next-Day Delivery: Orders over £50 qualify for a free upgrade to next working day delivery.

Next-Day Delivery

To qualify for next working day delivery, orders must be placed before 12:00 PM (midday). Orders placed after this time will be dispatched on the next working day.

Next-day delivery is available only for eligible UK Mainland orders over £50.

Returns Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your item within 14 days of receiving your order.

Return Conditions

To be eligible for a refund, returned items must:

  • Be unused, unworn and unwashed.
  • Be returned in their original condition.
  • Include all original tags, labels and packaging.
  • Be accompanied by proof of purchase or your order number.

If an item is returned in a condition that reduces its resale value, we reserve the right to make a reasonable deduction from your refund in accordance with UK consumer law.

Return Shipping Costs

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their items.

We strongly recommend using a tracked or signed-for postal service. Discount Valley cannot be held responsible for parcels lost during return transit without proof of postage.

Refunds

Once your returned item has been received and inspected, your refund will be processed using your original payment method.

Please allow:

  • Up to 14 days from the date we receive your return for your refund to be processed.
  • An additional 3–7 working days for your bank or payment provider to credit the funds to your account.

Faulty, Incorrect or Damaged Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery.

Please email discountvalley19@gmail.com with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

Once the issue has been confirmed, we will provide instructions for returning the item. Return postage costs for faulty or incorrect items will be reimbursed, and we will arrange a replacement or full refund where appropriate.

Please note that we cannot issue a replacement or refund until the item has been returned and inspected.

Delivery Refunds

If you are entitled to a refund that includes delivery charges, reimbursement will be limited to the cost of our standard delivery service, as permitted under UK consumer legislation.

Order Cancellation

Orders may be cancelled within 2 hours of being placed, provided they have not already been dispatched.

To cancel an order, please contact us as soon as possible at discountvalley19@gmail.com.

Return Address

Discount Valley
53 Helmsdale Court
Cambuslang
Glasgow
G72 7YR
United Kingdom

Need Help?

If you have any questions about delivery, returns or refunds, please contact us:

Email: discountvalley19@gmail.com
Website: https://discountvalley.uk

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