Privacy Policy

Discount Valley Ltd. respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, use, and protect your personal data when you visit our website (regardless of where you visit it from) and about your rights under applicable laws.

Controller

Discount Valley Ltd. is the controller and responsible for your personal data (collectively referred to as “Discount Valley”, “we”, “us”, or “our” in this privacy notice).

Contact Details

  • Legal Entity Name: Discount Valley Ltd.
  • Registered Address: 158 Greenlane Road, Leicester, LE5 3TL
  • Company Registration Number: 15936957
  • Email Address: discountvalley19@gmail.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

How We Collect Your Personal Information

We collect personal data in the following ways:

  • Data entered into forms on our website (e.g., registration, checkout, contact forms).
  • Your browsing behavior on our website, including pages viewed, IP address, and browser details.
  • Information shared when you contact us via email or other means.

What We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, mailing address, phone number.
  • Payment Information: Credit card or debit card details processed securely through Stripe.
  • Browsing Data: Pages viewed, IP address, and preferences.
  • Order Details: Information about your purchases, including shipping and billing details.

We also collect information about gift recipients to fulfill purchases, but this data is not used for marketing purposes.

How We Use Your Personal Information

We use your personal data to:

  • Fulfill your orders, including payment processing, dispatch, and returns.
  • Personalize your site experience to deliver relevant content and product offerings.
  • Improve website performance through tracking and analyzing browsing behavior.
  • Respond to customer service requests.
  • Administer contests, promotions, or surveys.
  • Send marketing communications (if applicable and with consent).

Third-party advertising and analytics: We share user behavior data with third-party marketing platforms like Google Ads, TikTok, and Instagram to deliver targeted advertisements.

Cookies and Usage

We use cookies to enhance your browsing experience and gather information about site traffic and interactions. For details on how we use cookies, refer to the section below:

Improve Website Functionality

Cookies help us remember your preferences, the contents of your shopping basket, and improve your browsing experience.

Track Performance

Cookies allow us to understand website performance and fix potential issues.

Advertising and Marketing

Cookies are used to deliver targeted advertising on platforms like Google Ads, TikTok, and Instagram.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some website features.

Data Retention

  • We retain order history and communications for 3 months to fulfill legal and accounting requirements.
  • Behavioral data from your website activity may be stored for up to 38 months but will be anonymized after that for research purposes.

Your Legal Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or erasure of your personal data.
  • Object to the processing of your data for marketing purposes.
  • Request restriction of processing or transfer of your data.

To exercise these rights, please contact us at discountvalley19@gmail.com.

Data Security

We have implemented appropriate security measures to prevent your personal data from unauthorized access, alteration, or disclosure. Payment data is securely processed through Stripe.

Third-Party Links

Our website may include links to third-party websites. These websites have separate privacy policies, and we are not responsible for their content or practices.

By using our website, you consent to this privacy policy.
For any questions, please contact us at discountvalley19@gmail.com.