Return & Exchange Policy
Last Updated: 1 August 2026
Thank you for shopping at Discount Valley. We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Return & Exchange Policy below.
1. Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
• Be unused, unworn, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Include proof of purchase, such as your order number or receipt.
2. Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
• Items that have been worn, washed, or altered.
• Items without original tags or packaging.
• Gift cards (if applicable).
• Clearance or final sale items.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.
Once we verify the issue, we will offer one of the following:
• A replacement.
• A full refund.
• An exchange.
Discount Valley will cover the return postage costs for faulty, damaged, or incorrect items.
4. Change of Mind Returns
If you change your mind after receiving your order:
• You may return the item within 30 days.
• The item must meet all return conditions listed above.
• Return postage costs are the customer’s responsibility unless the item is faulty or incorrect.
• Original delivery charges are non-refundable unless required by UK consumer law.
We recommend using a tracked delivery service, as we cannot accept responsibility for parcels lost during return transit.
5. Exchanges
If you would like to exchange your hoodie for another size or colour, please contact us before returning the item.
Exchanges are subject to stock availability.
If the requested size or colour is unavailable, a refund will be issued once the returned item has been inspected and approved.
6. Refunds
After receiving your returned item, we will inspect it and notify you of the outcome.
If your return is approved:
• Your refund will be issued to your original payment method.
• Refunds are usually processed within 5–10 business days.
• Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
7. Late or Missing Refunds
If you have not received your refund after 10 business days:
• Check your bank account.
• Contact your card provider or bank.
• If you still have not received your refund, please contact our customer support team.
8. How to Return an Item
Before returning any item, please contact us with:
• Your order number.
• Your full name.
• The reason for your return.
We will provide you with return instructions.
Returns sent without prior contact may take longer to process.
9. Your Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.
10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page on the website.
Website: https://discountvalley.uk
Thank you for shopping with Discount Valley. We appreciate your business and are committed to providing excellent customer service.